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Senior Technical Support Representative

Saratoga Springs, New York, United States

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Salary: Salary not specified | Full time

Why Linium?
Linium is a global business and IT consulting firm who collaborates with companies to unlock the full potential of their business. With over 1000 successful client engagements and an array of industry focused awards, we accelerate performance, overcome challenges, solve complex problems, and maximize value by leveraging innovative management consulting, technology enablement, and workforce solutions.
Job Details
Title: Senior Technical Support Representative
Facts about the Roles: This is a direct hire position seeking experienced Technical Support Representatives able to handle escalated issues.
Responsibilities include:
• Providing escalated technical support for software products and services via email, phone and web chat
• Act as a point of contact for the Development team to improve on products and services and their functionality
• All training efforts for the Technical Support department
Required Skills:
• Associates or Bachelor’s degree in an IT related field
• 5+ years’ experience in a technical support role, 2+ years’ experience in an escalated technical support role
• Previous experience supporting a software product highly preferred!

How to apply for this position:

Please send your resume to Erin Gordon, Resource Manager
Email: erin.gordon@Linium.com

What to expect once you’ve applied:
Once your resume has been received, The Linium team will review your credentials to match your qualifications against all of the open positions, including the one you applied for. If you are qualified for any of the current job openings, a member of the Linium team will contact you.

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Linium is proud to be an equal opportunity employer
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