Systems Administrator
- Lockheed Martin,
indianapolis, Indiana, United States
Jun 2009 - now (2 years 9 months)
- siebel
- customer service
- VMware 4.x
- VMware
- vbscript
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- mcaffee
- group policy
- active directory
- linux
- apache
- servers
- networking
- server 2008
- windows server 2003
- help desk support
- microsoft
- dell servers
- scripting
- visual basic
- contract management
- windows 2000
- vmware ESX 3.5
- C-sharp
- .net
- asp
- vb
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Supporting Microsoft-based networks utilizing Server 2000, 2003, 2008
Created, dispatched, and updated tickets using Siebel Help Desk
Provided support for contracts with the Federal Trade Commission, Housing and Urban
Development, Homeland Security, and Citizenship and Immigration Services
Supporting an environment with over 500 users and 100 servers
Developing, deploying, and maintaining a VMWare environment on Dell Servers with NetApp SANs
Developing and debugging asp.net web applications with vb and c#
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Systems Engineer
- Netwise Resources,
indianapolis, Indiana, United States
Mar 2008 - Jun 2009 (1 year 4 months)
- customer relations
- Active Directory
- Group Policy
- Exchange Server 2003
- Office 2007
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- Windows Server 2003
- Mail Security
- Vista
- Windows 2000
- networking
- Exchange Server 2007
- VMware
- Windows Server 2008
- Windows Server 2000
- DNS
- customer service
- Endpoint Protection
- Watchguard
- Cisco
- Firewalls
- TCPIP
- DHCP
- vbscript
- Microsoft
- BackupExec
- Office 2003
- Windows XP
- Symantec
- Windows
- Linux
- Mac OS X
- Systems Engineer
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Supporting Microsoft-based networks utilizing Server 2000, 2003, 2008
Created, dispatched, and updated tickets using HEAT Call Logging
Supporting internal infrastructure as well as multiple client networks
Provided excellent customer service over the phone and through e-mail
Clients include Indianapolis International Airport, Indiana BMV, Indianapolis-Marion County
Scripting for DB migration
Web development/maintenance using Java, HTML, Javascript, VBScipt, ASP.NET, and PHP
Supporting BackupExec, Exchange 2003/2007, Firebox, Office, and more
Linux/Mac/Unix specialist
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Tier 1 Help Desk Specialist
- St Vincent Hospital,
indianapolis, Indiana, United States
Jan 2008 - Apr 2008 (0 years 4 months)
- peregrine
- quest
- telephone skills
- novell netware
- novell
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- help desk support
- groupwise
- email
- customer service
- Microsoft
- Office 2003
- Windows XP
- St Vincent Hospital
- Tier 1 Help Desk Specialist
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Phone support for A2K/TPX, Eclipsys Quest, Novell Netware & Groupwise, Office, PHS, RSA, Novius, and others
Created, dispatched, and updated tickets using Peregrine's Service Center
Used Novell ConsoleOne for remote support
Provided excellent customer service over the phone and through e-mail
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Software Coordinator
- Barnes and Noble,
indianapolis, Indiana, United States
Nov 2007 - Apr 2008 (0 years 6 months)
- microsoft
- adobe
- help desk support
Help desk support for Adobe and Microsoft products
Ordering software for IUPUI campus
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Valet Shift Manager
- Conrad Hotel Indianapolis,
Indianapolis, Indiana, United States
Jun 2007 - Nov 2007 (0 years 6 months)
- coaching
- management
- driving
- customer service
- Conrad Hotel Indianapolis
Reduced claims and improved profits by over 25% over other shifts through employee
coaching and customer relationships
Consistently achieved 95% or higher on Secret Shopper examinations
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