VP Operations

• Zapoint, Inc., Cambridge, United States

Jan 2009 - now (3 years 2 months)

1. HR
2. Finance
3. Training
4. Management
5. budgeting
6. » show more
7. 1. Strategy
   2. leadership
   3. Zapoint Inc
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• Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.  
• Preparing work flow schedules and assigning specific duties to keep various sections on projection target, facilitate communications between sections.  
• Directing and coordinating the company’s financial and budget activities to fund operations, maximize investments, and increase efficiency.  
• Establishing and implementing departmental policies, goals, objectives, and procedures,  
• Determining staffing requirements, and interview, hire and train new employees as to company policy and procedures.

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Business Development

• Zapoint, Brookline, Massachusetts, United States

Oct 2008 - Dec 2008 (0 years 3 months)

1. Zapoint
2. Business Development

- Business Development  
   - University Program  
   - Succeed America  
   - Networking websites

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Summer Associate Consultant

• IBM, Boston, Massachusetts, United States

Jun 2008 - Aug 2008 (0 years 3 months)

1. business development
2. presentation
3. strategy
4. consulting
5. research
6. » show more
7. 1. high technology
   2. business plan
   3. IBM
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- Developed a business plan, centered around health education for people with disabilities in India  
- Certificate of Excellence for Best Business Plan and outstanding performance

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Franchisee Director

• SYSTEM, Arapiraca, Brazil

Dec 2005 - Jul 2007 (1 year 8 months)

1. strategy
2. entrepreneur
3. recruiting
4. business development
5. Marketing
6. » show more
7. 1. coaching
   2. training
   3. Talent Development
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Developed strategic business plan, increasing number of customers by 37% in the first year, Recruited, trained, and motivated teachers, coordinators, and assistants to develop a better work place and a high-performance team

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Associate Director

• SYSTEM, Maceio, Brazil

Feb 2003 - Jul 2007 (4 years 6 months)

1. customer relations
2. Management
3. analytical
4. strategy
5. entrepreneur
6. » show more
7. 1. Marketing
   2. people
   3. Talent Development
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Increased number of licensed schools in Brazil from zero to 30; Increased number of students from 300 to 12,000 in 3 years; Coach all managers; New business development; Manage franchised and licensed schools in Brazil;

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Material Writer

• SYSTEMIC Publisher, Maceio, Brazil

Feb 2002 - Jun 2007 (5 years 5 months)

1. project management
2. research
3. Talent Development

Developed material for specific methodology to teach English to 3-12 year old children in Brazil  
Edited material for children and adults  
Coached writers

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Professor

• FACULDADE ALAGOANA DE ADMINISTRACAO, Maceio, Brazil

Feb 2002 - Dec 2005 (3 years 11 months)

1. communications
2. analytical
3. presentation
4. Statistics
5. Professor

Professor of Statistics and Calculus

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Professor

• FUNDACAO EDUCACIONAL JAYME DE ALTAVILA, Maceio, Brazil

Feb 2001 - Jul 2007 (6 years 6 months)

1. presentation
2. communications
3. Statistics
4. FUNDACAO EDUCACIONAL JAYME DE ALTAVILA
5. Professor

College classes, lectures, research

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Human Resources Manager

• SYSTEM, Maceio, Brazil

Jan 2000 - Jul 2002 (2 years 7 months)

Recruiting and coaching several managers;  
o Branch Managers; to manage schools and develop strategies to increase the number of students and improve customer’s service  
o Marketing Manager; to develop brand and merchandise business and implement Customer Relationship Management through a loyalty program  
o Human Resource Manager; to develop incentive and evaluation program for employees, measure employee satisfaction, and implement actions for a better corporate environment  
o Program Manager; to develop business on tourism and cultural trips around the world

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Quality Improvement Coordinator

• SYSTEM, Maceio, Brazil

Jul 1998 - Dec 1999 (1 year 6 months)

develop manuals, audit schools

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International Group Coordinator

• PAJUCARA TURISMO, Maceio, Brazil

Jun 1996 - Jul 2007 (11 years 2 months)

1. PAJUCARA TURISMO
2. International Group Coordinator

develop teams to international trips, train employees; develop business in the notheast of Brazil to be lauched in 2009

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Branch Manager

• SYSTEM, Maceio, Brazil

Jan 1995 - Jul 1997 (2 years 7 months)

1. Finance
2. customer relations
3. communications
4. leadership
5. Sales

Managed team, getting prize for mentoring team in the organization, Trained and coached teachers, Designed plan to develop students in upper levels to become teachers

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Language Teacher

• SYSTEM, Maceio, Brazil

Jul 1991 - Jul 1997 (6 years 1 month)

1. communications
2. customer relations
3. SYSTEM
4. Language Teacher

Teach English and Spanish

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